Multi-factor authentication (MFA)

MFA can be enabled for your individual account, even if it is not required for your company by default. 

To enable MFA for your account:

• Download and install one of the following apps on your phone or tablet:
  • Google Authenticator
  • Twilio Authy
  • Windows Phone Authenticator
• Open the app of your choice and scan the barcode on the User Profile screen using the camera on your phone or tablet.
• Enter the Verification Code and select the Activate button

MFA is now active for your account and will be reflected as so on your User Profile. When logging in from this point forward, you will be prompted to enter a passcode after entering a valid username and password.

When MFA is active, you will be prompted to provide a code from the authentication app you used to activate MFA each time you login to the portal. 

Deactivate MFA

If MFA is not required by your company, you can deactivate it for your individual account. To deactivate MFA:

• Navigate to your User Profile
• Selecting the Deactivate button in the MFA panel

• On the Delete MFA confirmation modal, select the Delete button

MFA is now inactive for your account. The next time you login to the portal you will not be prompted to enter a passcode.

MFA Required by Company

If MFA is required by your company, you will be required to set up MFA for your account. 

After entering your username and password and selecting Sign On on the login screen, you will be directed to set up MFA for your account.

• Download and install one of the following apps on your phone or tablet:
  • Google Authenticator
  • Twilio Authy
  • Windows Phone Authenticator
• Open the app of your choice and scan the barcode on the User Profile screen using the camera on your phone or tablet
• Enter the Verification Code and select the Activate button

MFA is now active for your account and will be reflected to the login screen. After entering a valid username and password, you will be prompted to enter a passcode from the authentication app. For every future login you will be prompted to enter a passcode after entering a valid username and password.